top of page

GET YOUR QUESTIONS ANSWERED

Find answers to the most commonly asked questions below. 

White and Blue Modern Organizational Structure Graph (1).png
White and Blue Modern Organizational Structure Graph (1)_edited.png
White and Blue Modern Organizational Structure Graph (1)_edited.png
White and Blue Modern Organizational Structure Graph (1)_edited.png
White and Blue Modern Organizational Structure Graph (1)_edited.png
  • Can I cancel my membership at any time?
    Memberships can be cancelled at any time, but please note that all sales are final and no refunds will be issued.
  • What should I do if I damage equipment or property at the gym?
    Members are responsible for any damages they cause. Please report any damage to a staff member immediately so we can address it promptly. Members will be billed for the cost of repairs or replacements.
  • What safety measures are in place to prevent injuries?
    We ensure all equipment is well-maintained and provide guidance on proper usage. Our trainers are also available to assist with technique and form to help prevent injuries.
  • What happens if I miss a scheduled class?
    If a Client fails to attend a scheduled session without prior notice, the session will automatically be deducted from the Client's prepaid sessions.
  • What is the policy on class cancellations and rescheduling?
    Clients must provide at least 24/48 hours notice to reschedule a session. Cancellations made with less than 24/48 hours notice will result in the session being deducted from the Client's prepaid sessions.
bottom of page